Assistline AI
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Features

Everything you need to answer every customer

Import your knowledge, let the AI answer from it, keep your team one click away, and see what to improve — all included from the free plan up.

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Knowledge

  • Website import with automatic page discovery
  • PDF, DOCX, CSV and TXT documents
  • FAQ and Q&A editor
  • Business profile: hours, prices, policies
  • Re-import and knowledge auto-sync

AI answers

  • Grounded in your content (retrieval, not guesswork)
  • Shows the passages it used
  • Replies in the customer’s language
  • Honest fallback: offers a human instead of guessing
  • Multiple AI providers with automatic fallback

Live inbox

  • Every conversation live, across channels
  • One-click human takeover and handback
  • Assign, notes and tags
  • Files and photos in chat
  • Owner, admin and agent roles

Widget & channels

  • Floating button or embedded chat
  • Your own yourcompany.assistlineai.com
  • Telegram, WhatsApp, Messenger, Instagram and more
  • Custom subdomain and branding removal
  • Webhooks for your own systems

Analytics

  • Conversation volumes and resolution
  • Unanswered questions, so you know what to add
  • Lead capture
  • Chat history and CSV export
  • Daily usage against your plan

Security & admin

  • Workspace isolation at the database level
  • AI keys never reach the browser
  • Encryption in transit and rate limits
  • Team members with roles
  • Delete sources, chats or the workspace anytime

Some items (auto-sync, files in chat, custom subdomain, branding removal) are part of the Starter and Pro plans. Compare plans.

Trust

Built to be trusted with your customers

Isolated workspaces

Your knowledge base is yours alone, separated at the database level.

Keys stay server-side

AI provider keys never reach the browser or the widget.

Encrypted & rate-limited

TLS everywhere; abuse limits on every public endpoint.

Delete anytime

Remove a source, a conversation or the whole workspace whenever you want.

Ready to turn visitors into customers?

Create a workspace, import your website and install the widget — in minutes.

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Free plan forever · No credit card · Cancel anytime