1. Overview
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds are issued by Paddle to the original payment method. This policy applies in addition to Paddle’s Buyer Terms.
2. Refund period
If you are not satisfied with a paid plan, you can request a full refund within [refund period — 14 to 90 days] of the initial purchase, for any reason. The same period applies to [confirm: each renewal payment / the first payment only].
Refunds are made to the payment method used for the purchase. Once processed by Paddle, the time for the money to appear depends on your bank or card provider.
3. How to request a refund
- Go to paddle.net and look up your order with the email address you used at checkout, then request a refund; or
- reply to the receipt email you received from Paddle; or
- contact us at [support email] with the email address used for the purchase, and we will arrange the refund with Paddle.
4. Cancelling a subscription
You can cancel at any time through paddle.net (look up your order with the email used at checkout) or the subscription link in any Paddle receipt, or by asking us at [support email] and we will cancel it for you. Cancelling stops future renewals; you keep your paid features until the end of the period you have paid for, then your workspace moves to the Free plan and your data stays in place within the Free plan’s limits. Cancelling on its own does not trigger a refund — if you are within the refund period, request a refund as described above.
5. Renewals
Paid plans renew automatically every month until cancelled. Paddle sends a receipt for every payment. If you forgot to cancel and have not used the paid plan since the renewal, contact us — we will review the request fairly.
6. Your statutory rights
Nothing in this policy limits rights you have under the consumer protection laws of your country. If you are a consumer in the EU, EEA or UK, you may also have a statutory right to withdraw from a purchase within 14 days, as described in Paddle’s Buyer Terms.
7. Free plan
The Free plan costs nothing and needs no payment details, so there is nothing to refund. We recommend trying the Free plan on your website before upgrading.
8. Contact
Questions about this policy: [support email]. Payment questions can also be sent to Paddle via paddle.net.